Market Operations Manager – Energy retail

  • Permanent Full-time
  • Anywhere
Date Posted


Job Reference ID




General Job Description

About the Company

Our client, a vibrant and fast-growing renewable energy services provider, is now looking for a Market Operations Manager. With a strong presence in Europe and backed up by an Asian multinational group, they are now expanding their services & solutions to Australia.

The Role

With a strong presence in Electricity retail across commercial and industrial market segments, the position is accountable for Customer Onboarding, Billing, Credit/Debit Management, Market Interactions and Settlements.

Reporting to the Head of Operations, the Market Operations Manager interacts with all verticals – Sales, Customers, Project teams, IT – but also the vendors (Outsourced Billing, Back-office)

Key Responsibilities

  • Manage Team performance by measuring and putting in place sets of KPIs to deliver best practice Customer Experience
  • Successfully manage new customers onboarding and journey throughout market interactions
  • Liaise and Project Manage accurate invoicing in collaboration with external vendors
  • Manage large volume of customers credit/debit collections
  • Reconcile payments and accounts allocations
  • Monitor and Supervise resolution of all queries to solve issues in a timely manner
  • Ensuring compliance with industry legal and regulatory obligations

Key skills

  • 8+ years’ experience in Operations role or other relevant position
  • Background in Energy or Telecommunications Retail essential
  • Proven Team Management experience
  • Demonstrated experience in Stakeholder Management, Vendor Management
  • Soft skills: a self-starter, problem-solver commercially astute individual with strong negotiation and team leading skills

Apply NOW! Or get in touch with Liz Floyd for more details –

Key Facts
  • Operational experience required in Energy/Telco Retail
  • Opportunity to influence an early-stage B2B Energy retailer
  • Fun, Dynamic team with great workplace flexibility & culture
Full Job Description

Seeking an experienced Market Operations Manager with experience in Energy or telco retail to join a fast growing organisation

Meet the Consultant

The Polyglot Group
Liz Floyd

Senior Manager – Renewable Energy and Environment