Date Posted

Job Reference ID

15902

Location

Sydney

General Job Description

Company  

Our client is a fast growing and award-winning team specializing in Energy Storage System and Integration Solutions in the Residential & Commercial sectors. They provide advanced turn-key lithium battery storage systems, controlled by EMS and their cloud base system with cutting edge algorithm to improve product lifetime and efficiency. 

Role Responsibilities

• Respond to customer inquiries through phone, email, and chat support.
• Troubleshoot & resolve technical issues related to products & services.
• Provide technical advice, recommendations, product training & support to customers
• Collaborate with other team members to resolve complex customer issues.
• Document customer inquiries & resolutions in a clear & concise manner.
• Follow established procedures for service requests, complaints & escalations.

Selection Criteria 

With ability to work flexible hours, including evening and weekend shifts, you will have excellent verbal and written communication skills, as well as:

• Minimum 2 years’ experience in a technical support role.
• Technical background, with experience in Energy Storage/ Renewables preferred.
• Strong problem-solving & troubleshooting skills.
• Excellent customer service skills & experience.
• Ability to work independently & as part of a team.
• Familiarity with CRM systems & Microsoft Office applications

Apply

Apply now through the apply button or get in touch with Andreea Olariu at 0406 943 268 or andreea@anavo.com for a confidential conversation. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Anavo welcomes, values and encourages applications from Aboriginal and Torres Islander people, women, the LGBTI+ community, mature workers, people with different cultural backgrounds and disabilities.

Key Facts

• Expand your technical knowledge and skills within the Energy Storage space
• Dynamic and supportive work environment
• Work with an award-winning team in Sydney (Chatswood)

Full Job Description

Technical support & solutions to customers via phone, email, & chat support. Dynamic environment in Chatswood. Work hours include evenings & weekends.