Date Posted

Job Reference ID

15963

Location

Sydney

General Job Description

The Company  

Our client is a fast growing international manufacturer, specializing in Energy Storage systems and solutions in residential and commercial Solar and they are now expanding their teams in Brisbane, Sydney & Melbourne.

The Opportunity

The chance to join an award-winning team and provide phone-based technical support and be responsible for troubleshooting issues, providing solutions, and guiding installer/customers through the setup and installation process of the products.  

Role Responsibilities

This position requires a high level of technical expertise, excellent communication skills and a customer-centric attitude, in order to provide timely and effective technical support via phone to customers.

• Troubleshoot and diagnose technical issues related to hardware and software, and provide solutions to customers.
• Communicate technical information in a clear and concise manner to customers with varying levels of technical proficiency.
• Guide customers through the setup and installation process of our products.
• Document customer interactions and solutions provided in our CRM system.
• Collaborate with internal teams, including Sales and Engineering, to resolve complex technical issues.
• Stay up-to-date with the latest product developments and industry trends to provide the best possible support to our customers.

Selection Criteria

The successful candidate will be a self-motivated individual, with a passion for Renewable Energy and providing excellent customer service.

• 1-2 years' experience in a phone-based technical support environment.
• Strong technical skills and ability to troubleshoot & diagnose issues related to hardware and software.
• Excellent communication skills with a customer-centric attitude.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously and remain calm & professional under pressure.
• Knowledge of Energy Storage systems & Renewable Energy solutions is a plus.

Apply

Apply now through the apply button or get in touch with Andreea Olariu at 0406 943 268 or andreea@anavo.com for a confidential conversation. We thank all applicants for their interest, however, only those selected for an interview will be contacted

Anavo welcomes, values and encourages applications from Aboriginal and Torres Islander people, women, the LGBTI+ community, mature workers, people with different cultural backgrounds and disabilities.

Key Facts

• Expand your technical knowledge and skills in Energy Storage Systems.
• Dynamic and supportive work environment.
• Work with an award-winning team in the Solar industry.

Full Job Description

Learn and develop your technical knowledge with a Solar Inverter Manufacturer, by providing effective technical support via phone to customers.