Date Posted

Job Reference ID

16316

Location

Sydney

General Job Description

Company

Our clients specialize in developing and manufacturing photovoltaic inverters and they are rapidly developing markets across the globe with their series of new high-tech inverters. With branches established in Netherlands, Australia & India and R&D labs, purchasing operations and manufacturing facilities overseas, their annual production capacity exceeds 3GW.

They brings solar energy to global users, offering a full range of 1kW to 80kW photovoltaic grid-connected inverter products, energy storage & energy management system. The continuous improvement of after-sales service systems ensures quality and value to customers around the world. 

Opportunity & Responsibilities

Preferably living in or near Sydney, the Service Engineer will be responsible for after-sales servicing support of our client's Solar Inverter products. You will provide technical support and assistance by phone & email to installers & customers in Australia & New Zealand. 

• Liaise & actively collaborate with the International Technical Support team, the Service, Sales & Repair Centre departments to ensure cases are lodged in CRM systems & processed effectively.
• Accurately create reports & document all support cases, including customer & internal communication.
• Assist in commissioning of residential/ commercial Solar Systems 
• Efficiently coordinate the logistics of inverters’ replacement dispatch & faulty collection.
• Travel to installers or end user customers to provide service support or emergency repair service (fix, replace, install inverters & communication equipment, upgrade APP, etc.)
• Run training sessions with customers & manage the service partners, including developing new, instructing work flow, providing service files & training both onsite & remote.

Selection Criteria

A proactive team player, tech-savvy and fluent English speaker with strong interpersonal & negotiation skills, you will be a go-getter with hands-on approach and strong can-do attitude. 

The successful candidate will possess excellent written & verbal communication skills that will allow quick troubleshooting over the phone by efficiently finding the root of the issue and diffusing high-pressure scenarios such as frustrated customers.

• Minimum 2 years Solar Inverter experience in a Field Service/ Support capacity (C&I background is an advantage).
• Ability to handle high volume of phone calls & emails, to prioritize & solve problems effectively. 
• Solid technical understanding of Solar PV systems, network technologies & electronics/ electrical installations.
• Ability to read & interpret schematics with a good understanding of HV & measurement equipment.
• Strongly networked within the Solar PV industry, especially residential & commercial space.
• Valid Driver’s license. Willingness to travel weekly locally; national & international travel when required. 

Apply

Apply now through the apply button or get in touch with Andreea Olariu at 0406 943 268 or andreea@anavo.com for a confidential conversation. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

#LI-DNI

Anavo welcomes, values and encourages applications from Aboriginal and Torres Islander people, women, the LGBTI+ community, mature workers, people with different cultural backgrounds and disabilities.

Key Facts

• Service Engineer opportunity to work on new high-tech Solar inverters.
• Sydney based role with competitive salary and travel allowance.
• Hybrid working model with 2-3 days/ week in office.

Full Job Description

Join an international developer and manufacturer of PV Inverters to support after-sales product servicing to installers and customers in AUS & NZ.